





Modern heat pump systems rely on accurate temperature control, clear system visibility, and ongoing optimisation. This is especially important in UK properties, where lower flow temperatures and changing weather conditions directly affect performance.
At GE National, heat pump systems can be supported with advanced remote monitoring, allowing homeowners and property managers to see exactly how their system is operating in real time. The monitoring approach described below is demonstrated in real working systems rather than theoretical examples, as shown in this platform walkthrough YouTube My Heat Pump Monitoring Overview Video .
This is a Users can view and manage their heat pump system through one central online dashboard. The live monitoring interface shown in the MyHeatPump.com demonstration video shows how key system data is displayed clearly and in real time YouTube My Heat Pump Monitoring Overview Video.
The system displays live system status showing whether the unit is running or on standby, outdoor ambient temperature, refrigerant pressures, primary heating flow and return temperatures, hot water cylinder temperature, and buffer tank temperature where installed.
All key operating data is visible in one place without the need for an engineer to attend site simply to check settings.
The advanced system view confirms whether the outdoor unit is operating, shows active system modes and temperatures, and supports more complex configurations such as hybrid systems and immersion heater operation.
The importance of accurate diagnostics before attending site is reinforced by practical fault finding demonstrations shown in this engineering walkthrough YouTubeHarnitek Mono SmartHub Overview.
While the video focuses on diagnostic principles, the same approach applies to heat pump systems. Having visibility of system status and operating conditions reduces guesswork and unnecessary site visits.
Heat pumps are not fit and forget systems. Their efficiency depends on correct flow temperatures, stable system operation, and early fault detection.
Smart monitoring supports better efficiency, faster fault resolution, fewer unnecessary call outs, and greater confidence in long term system performance, particularly in UK air source heat pump installations.
Rather than relying on a single snapshot, the monitoring platform allows performance to be reviewed over time. This includes heating and cooling water temperatures, sanitary hot water temperatures, and room thermostat operation and scheduling, all presented in clearly labelled graphs.
This type of long term system visibility is particularly useful in UK homes, where seasonal changes can affect heat pump performance. Understanding trends makes it easier to optimise the system rather than reacting after comfort or efficiency drops.
If a fault or error occurs, the system automatically sends email alerts that include the error code, a description of the issue, and system conditions at the time of the fault.
The value of early fault detection and informed servicing is demonstrated in this full system servicing and performance check walkthrough YouTubeHarnitek Heat Pump Overview.
Although the video shows a different heating appliance, the principle remains the same for heat pumps. Accurate information before attending site reduces downtime, repeat visits, and disruption for the property owner.
Anything adjustable on the physical heat pump controller can also be adjusted remotely. This includes hot water temperature setpoints, weather compensation settings, and system operating modes.
This capability allows comfort and performance adjustments to be made quickly, without waiting for an engineer visit, which is especially valuable during colder periods when heating reliability is critical.

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